Returns/Refunds/Warranty Policy

Do you accept Returns?

YES. Our number one goal is to make you a happy returning customer! Feel free to return any item that you are not thrilled to own. All orders receive our No Questions Asked, 30-day Money Back Guarantee.

If you are not satisfied with our products, simply return them within 30 days, and we will refund the entire order cost, no questions asked. Your satisfaction with our products is our number one priority. To return an item, please call us at 1.818.745.SAFE (7233) to secure a Return Authorization (RA) number. All RA requests must be made within 30 days post item delivery. Before a credit is issued, the item must be returned and received by us. We do not refund shipping costs, or refund the cost of your return shipping. If your item is received in brand new condition and has not been used, we will refund 100% of your item cost. Items returned in used condition or with packaging that cannot be resealed are subject to a 30% restocking fee. All returned items must in original packaging and include all components in good working order. Products not meeting these terms are subject to no refund.

My item was damaged by the shipping carrier, how do I get it replaced?
All shipping damage and breakage must be reported to us within 7 days of receipt as claims must be made with carrier. We will act on your behalf with the carrier to expedite your claim and ship you a replacement product. Please contact us at 1.818.745.SAFE (7233) to report any merchandise damaged by shipping carrier.

I received a defective item, how do I get it replaced?
We stand behind each and every product. In the unlikely event that you receive a defective item, please contact us to request a replacement. All replacement requests must be made by emailing us at [email protected] or calling us at 1.818.745.SAFE (7233) to secure a Return Authorization number (RA). Replacement product cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.

I received a defective item that I no longer want, how do I return it for a refund?
If you receive a defective item that you want to return and not have us replace, we will refund you 100% of your item cost. All defective item returns for credit must be made by emailing us at [email protected] or calling us at 1.818.745.SAFE (7233) to secure a Return Authorization number (RA). Your return credit cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.

Warranty
Southwest Specialty Products offers a limited warranty on all products.

Unless otherwise specified on our product details page, Southwest Specialty Products will repair its products with new or rebuilt parts, free of charge, in the U.S.A. for 90 days from the date of original purchase in the event of a defect in materials or workmanship. Product must be shipped back to Southwest Specialty Products for repair in original packing. Shipping charges for all returns are at the expense of the customer. This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered. We email all customers an invoice and this is sufficient documentation to submit for warranty coverage.

This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover damage which occurs in shipment (covered separately) or failures which are caused by products not supplied by Southwest Specialty Products or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of the product, or service by anyone other than Southwest Specialty Products, or damage that is attributable to acts of God.

Limits and Exclusions

There are no express warranties except as listed above.

SOUTHWEST SPECIALTY PRODUCTS SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

Some states do not allow the exclusion or limitations of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.

This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

If you have doubt regarding an item you are interested in regarding warranty, please contact us at 1.818.745.SAFE (7233).

Privacy and Security

Is my personal information private and secure?

Absolutely. We want you to have a great time shopping and find something you love for a great value. Nothing more. Your information is safe with us.

How we protect your information.

Southwest Specialty Products is committed to protecting the information we receive from you. We follow best practice technical and management practices to help protect the confidentiality, security and integrity of our systems, and are fully PCI Compliant. While no computer system is completely secure, we believe the measures implemented by our web site reduce the likelihood of security problems to a level appropriate to the type of data involved. Our site encrypts your credit card number and other personal information using state-of-the-art extended validation secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees who need access to your information in order to perform their duties are allowed such access. Finally, our systems use firewalls, anti-virus protection, and vulnerability scanning to unauthorized access to our systems.

Technical Support

If at any time you have a problem with an item you purchased from us simply call us at 818.745.SAFE (7233) for prompt attention.

I can’t get your site to work properly. Can you help?

In order to better serve you, we appreciate hearing about any problems you experience while visiting our site. Please send an email describing the problem to our Customer Service team at [email protected]. Let us know what web browser software you’re using, and what you were trying to do when the problem occurred. We’ll have a tech expert on the case as soon as possible.

If you need immediate assistance, please call our Customer Service team at 818.745.SAFE (7233). Customer Service is available Monday through Friday from 9AM to 5PM EST.